Frequently asked questions by PARENTS
How do I get in contact?
You can contact us directly via our contact form above, or via email. We look forward to hearing from you and we will get back to you as soon as possible!
How do I find you on social media?
You can find our Instagram platform @britishvintagebrands - don't forget to give us a follow!
Are all of your products made in England?
Yes, all of our products are made here in Great Britain. We pride ourselves on beautiful craftmanship, and the finest quality from start to finish- and beyond for that matter. Our products are made to last a lifetime, and be loved for generations.
How do I order a made to measure flying jacket (sleeve and body length)?
To order a made to measure flying jacket, we first recommend you get in contact with us via email.
The made to measure ordering process is simple, we take the payment for one of our standard size jackets. This standard size jacket will then be sent out to you. At this point, you can decide whether you are happy with the fit of the standard size jacket or not. If you would still like to order a made to measure length jacket, then we require just the additional sleeve length or decrease measurement, based upon the standard size you would have received. As well as the additional body length measurement or decrease measurement, based upon the standard size you would have received.
This jacket would then be sent back to us at BVB Premium. Alongside the measurements you provide us with. Once we have received the jacket in the original condition, we will then confirm with you, your made to measure order. In addition, we will send you the invoice for the made to measure service. Once this payment is made, your new made to measure jacket will go into production.
Do you ship outside the UK?
Yes, we ship worldwide via DHL.
If I ordered a standard size jacket and it doesn’t fit, can I exchange it for a different size?
If you order a standard size jacket, and decide you would like a larger or smaller size. Yes, the jacket can be exchanged at no extra charge, as long as the jacket is returned in the exact condition it arrived to the customer. If you would like to contact us with regards to an exchange of an item, please email us.
What if my order is damaged in transit?
If your order arrives damaged in transit, you must contact us immediately via email. You will need to send us photo evidence of the damage, as we will then contact the parcel carrier directly.
Can I collect my jacket from you directly?
Currently no, as we only sell both online and at various shows throughout the year. Keep an eye out on our Instagram and website, where we will announce the list of show dates. We would love for you to come and visit us at one of our show events and explore our range in person.
Do you have a showroom so I can try an item on?
We do not currently have a show room, however, keep an eye out on our socials and website. As we will be announcing various dates throughout the year, where you can come and visit us at events.
What is your policy on sustainability?
Our designs are made to last a life time, and be passed on to future generations. We create beautifully crafted pieces, which will forever stay an essential part of your wardrobe. Longevity plays a key role in our BVB mantra.
Our carefully selected sheepskins and leathers are all a by-product from the meat industry, and would otherwise go to landfill. We consciously make sure all of our off cuts are kept in stock, so that we can use them for future projects, and minimise waste.
All of our products are made in England, this is of great importance to us. As we are a heritage brand, and we believe in working closely with our manufacturers to produce an exquisite product.
In line with being mindful of our materials, we have also chosen to make sure we have recycled packaging. This is in line with our values of longevity. As our recyclable packaging can be re-purposed time and time again.
Do you offer discounts?
We do not currently offer any discounts, but keep your eyes peeled on our website and social media as this is where we will announce any discounts. (Instagram). We also offer gift cards on our online shop, in which the receipient will be given a unique code to shop online with.
How do I clean and maintain my sheepskin jacket?
We recommend seeking the help of a specialist leather and sheepskin dry cleaner. If your sheepskin coat ever becomes significantly wet, be sure always that you dry the coat slowly, without placing it in direct heat. You must also make sure you hang your jacket on an appropriate coat hanger (ie. shaped and wide). If caught in a shower ensure the jacket or coat is shaken to lift off water sitting on the surface. Cared for properly our sheepskin jackets will last a lifetime.